When opening a ticket, please provide the following: If that is not an option, you can open a ticket and our Telecom Field Techs can check the access points in your area to see if they're functioning properly. The simplest thing to do is to change locations (moving about 50-100 feet) to see if your network connection improves. Visit our network locations page to see if there's a stable wi-fi connection in your location. Also, keep in mind that while wi-fi can be found across a large swath of campus, the wi-fi is not ubiquitous across campus. Unfortunately, network speeds can vary considerably across campus depending on your location, the time of day, the number of users in the same area hitting the same wireless access points, structural interference, and so on. If the issue appears to be with the jack itself, we can open a ticket with our telecom field techs to come out and service the jack. If it is active, we can offer basic troubleshooting. If it's not active, you'll need to fill out an SRF (Service Request Form). a contact number where you can be reached.In order to help you, please provide the following: If they're unavailable, we can offer basic support such as finding out if the jack is active by searching the JPL (Jack, Port, Location) database. It's important to keep them in the loop because they will be responsible for supporting that device. making sure the network card in your device is properly configured (your CSC can tell you if you should be set up for DHCP or if you need to request a static IP address).making sure the Ethernet jack is active in your office.Ideally, you should partner with your CSC before proceeding as there are a number of steps involved including:
0 kommentar(er)
